Questions about your order

I have ordered the wrong part and would like to exchange it?
No problem! Simply return the wrong part with a short message and your order number and order the correct one from our store. We will then send it to you immediately and refund the cost of the returned item.

How do I find out the status of my order?
You will have received an email from us with a tracking number attached. You can enter this in the carrier page under “Shipment tracking” and see where your order is. If there are any problems, please contact our support team!

Something is missing from my order.
Nobody is perfect. The clothes rails are packed by hand, so sometimes a part may be missing. If this is the case, please accept our apologies! Just send us a short message with a description of the missing part. We will send you the missing part immediately!

I have made a mistake in measuring.
No problem! Simply return the wrong item with a message and your order number and order the correct one from our store. We will then send it to you immediately and refund the cost of the returned item.

One of my parts is broken, do I have to send everything back or can I only exchange this one?
Of course, this should not be the case. Please send us an email (support@pamo-design.de) with your order number and a few photos of the defective part. Together we will surely find a solution!

I received the wrong system.
Oh, of course that is on us! Please send us a short message with the order number and we will send you the correct system immediately.

Can I get a missing part from you, Amazon has given me a rejection.
Of course, nothing should be missing! We will send you the missing part directly. Write a message to our support team and send us your order number and the part that is missing.