You will have received an email from us with a tracking number attached.
Oops, that can unfortunately happen sometimes when your package is still on the transport truck. Don't worry - at the latest with one day delay it will be on its way! You are waiting too long? Then write us a short message.
– Returns
No problem! Just send the wrong part back with a short message and your order number and order the right one from our store. We will send it to you immediately and refund the cost of the returned item.
No problem! Just send the wrong part back with a message and your order number and order the right one from our store. We will send it to you immediately and refund the cost of the returned item.
Of course this should not be the case. Please send us an email at support@pamo-design.com with your order number and some photos of the broken part. Together we will surely find a solution!
Test your pamo. for 100 days. If you find that the two of you are not a perfect match, just send it back. Considering the environmental aspect we ask you to pack the individual parts safely so that nothing has to be thrown away afterwards!
In case of damaged parts due to insufficient packaging, we unfortunately have to deduct the damage from the amount to be refunded. Thank you for your understanding!
Please send us a message including the order number. Please include a small letter with your order number, then we can process your return faster.
The return shipping costs are paid by the buyer and can not be refunded by pamo. As soon as the return has arrived, the amount will be transferred to the original payment method.
PayPal refunds the return costs up to 25 euros, up to twelve times a year. You can find out more about this service and how to use it here.
- Paypal - Mastercard - Visa - American Express - Amazon Payment - Google Pay - Apple Pay - Shop Pay
This can happen to anyone. Just send a message to our support team, tell us your bank details, the amount and the date and we can process the refund.
– Other
Nobody is perfect. The clothes rails are packed by hand, so sometimes there may be a missing part. If that is the case, please excuse me very much! Just send us a short message with a description of the missing part. We will immediately send you the missing part!
Of course nothing must be missing! We will send you the missing part directly. Write our support a message and send us your order number and the part that is missing.
ORDER QUESTIONS
– Order status
You will have received an email from us with a tracking number attached.
Oops, that can unfortunately happen sometimes when your package is still on the transport truck. Don't worry - at the latest with one day delay it will be on its way! You are waiting too long? Then write us a short message.
– Returns
No problem! Just send the wrong part back with a short message and your order number and order the right one from our store. We will send it to you immediately and refund the cost of the returned item.
No problem! Just send the wrong part back with a message and your order number and order the right one from our store. We will send it to you immediately and refund the cost of the returned item.
Of course this should not be the case. Please send us an email at support@pamo-design.com with your order number and some photos of the broken part. Together we will surely find a solution!
Test your pamo. for 100 days. If you find that the two of you are not a perfect match, just send it back. Considering the environmental aspect we ask you to pack the individual parts safely so that nothing has to be thrown away afterwards!
In case of damaged parts due to insufficient packaging, we unfortunately have to deduct the damage from the amount to be refunded. Thank you for your understanding!
Please send us a message including the order number. Please include a small letter with your order number, then we can process your return faster.
The return shipping costs are paid by the buyer and can not be refunded by pamo. As soon as the return has arrived, the amount will be transferred to the original payment method.
PayPal refunds the return costs up to 25 euros, up to twelve times a year. You can find out more about this service and how to use it here.
- Paypal - Mastercard - Visa - American Express - Amazon Payment - Google Pay - Apple Pay - Shop Pay
This can happen to anyone. Just send a message to our support team, tell us your bank details, the amount and the date and we can process the refund.
– Other
Nobody is perfect. The clothes rails are packed by hand, so sometimes there may be a missing part. If that is the case, please excuse me very much! Just send us a short message with a description of the missing part. We will immediately send you the missing part!
Of course nothing must be missing! We will send you the missing part directly. Write our support a message and send us your order number and the part that is missing.
